Privacy Policy

Last revised: September 30, 2026

Integrated Water Process, Inc. (“Integrated Water Process,” “IWP,” “we,” “us,” or “our”)
respects your privacy. This Privacy Policy explains how we collect, use, disclose, and
protect information when you visit waterprocess.com,
contact us, request information or services, or use features linked from our website.

Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide when you contact us,
request a consultation or quote, communicate with us about a project, schedule an
appointment, or otherwise interact with our business.

This information may include:

  • Name and company or organization name
  • Email address and telephone number
  • Business address or project location
  • Project, facility, equipment, or water-system information you choose to provide
  • Appointment and scheduling information
  • Communications, questions, files, and other information you send to us

The public waterprocess.com website does not currently require visitors to create a
customer account or website password. Please do not send passwords, payment-card
numbers, or other sensitive information through general website contact methods unless
we specifically provide a secure method for doing so.

Information Collected Automatically

When you visit our website, our hosting, security, and analytics systems may
automatically collect limited technical information. This may include your IP address,
browser and device type, operating system, referring page, pages visited, approximate
location, date and time of access, and information about how the website is used.

We use this information to operate and secure the website, understand website
performance, diagnose technical problems, and improve the visitor experience.

How We Use Information

We may use information we collect to:

  • Respond to inquiries and requests for information
  • Schedule consultations and meetings
  • Prepare proposals, quotations, and professional-service engagements
  • Provide engineering, consulting, installation, maintenance, testing, and related services
  • Communicate about active or prospective projects
  • Operate, maintain, secure, and improve our website and business systems
  • Analyze website use and performance
  • Maintain appropriate business, accounting, and project records
  • Comply with legal, regulatory, contractual, and professional obligations
  • Protect our rights, property, systems, clients, and users

Cookies and Website Analytics

Our website and the services that support it may use cookies and similar technologies
for website functionality, security, performance measurement, and analytics. These
technologies may help us understand how visitors reach and use the website and identify
technical or usability issues.

Analytics services, when enabled, may collect information such as browser and device
information, session statistics, approximate geographic information, pages visited,
and related website-usage data.

You can control or delete cookies through your browser settings. Restricting certain
cookies may affect some website features or the accuracy of website analytics.

Microsoft Bookings

Integrated Water Process uses Microsoft Bookings to provide online appointment
scheduling. When you use our booking link at
waterprocess.com/book, you are redirected to a booking service
operated by Microsoft.

Information submitted when scheduling an appointment may include your name, email
address, telephone number, appointment details, and other information requested during
the booking process. That information is processed and stored through Microsoft 365
services and is also available to Integrated Water Process for scheduling, communication,
and business purposes.

Microsoft’s own privacy terms and policies also apply when you use Microsoft-hosted
services.

How We Share Information

We do not sell or rent personal information for third-party marketing purposes.
We may disclose information when reasonably necessary to operate our business,
including to:

  • Service providers that support website hosting, email, scheduling, analytics,
    security, information technology, accounting, or other business operations
  • Professional advisers, contractors, laboratories, vendors, or project partners
    when necessary to respond to a request or perform contracted services
  • Government authorities, regulators, courts, or other parties when disclosure is
    required by law or reasonably necessary to protect legal rights or safety
  • A successor or other appropriate party in connection with a merger, acquisition,
    financing, reorganization, or sale of all or part of the business

We expect service providers acting on our behalf to handle information only as
necessary to perform their services and subject to applicable contractual and legal
requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the
purposes for which it was collected and for legitimate business, contractual,
professional, accounting, security, or legal requirements.

Retention periods vary depending on the type of information and the context in which
it was collected. Project records, business correspondence, accounting records,
appointment information, security logs, analytics information, and backup copies may
therefore be retained for different periods.

When information is no longer reasonably needed, we may delete, anonymize, or securely
retain it until deletion is practicable, subject to applicable recordkeeping and backup
requirements.

Information Security

We use reasonable administrative, technical, and organizational safeguards intended
to protect information against unauthorized access, disclosure, alteration, or loss.
No website, electronic communication, or data-storage system can be guaranteed to be
completely secure, and we cannot guarantee the absolute security of information
transmitted or stored electronically.

Children’s Privacy

Our website and professional services are intended for businesses and adults. We do
not knowingly solicit or collect personal information from children under 13 through
the website. If we learn that we have collected personal information from a child
without appropriate authorization, we will take reasonable steps to delete it.

Your Privacy Choices and Rights

Depending on where you reside and applicable law, you may have rights regarding
personal information we maintain about you. These may include rights to request access,
correction, deletion, or information about how your personal information is used or
disclosed.

You may submit a privacy-related request by contacting us at
service@waterprocess.com. We may need
to verify your identity before processing certain requests, and some information may
need to be retained where permitted or required by law.

Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third
parties. Integrated Water Process does not control the privacy or security practices
of those third parties. Information you provide directly to a third party is governed
by that party’s privacy practices and terms.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website,
services, technology, business practices, or applicable requirements. When we update
the policy, we will revise the date shown at the top of this page.

Contact Us

If you have questions about this Privacy Policy or how Integrated Water Process handles
personal information, please contact:

Integrated Water Process, Inc.
Cincinnati, Ohio, USA
service@waterprocess.com